Search Marketing InsiderPay Per Click, Social Media and SEO Strategies – An Internet Marketing Institute Publication

Whether I’m helping the first time PPC user or consulting an established advertiser, I often field questions about when it is appropriate to start a new campaign vs. starting a new ad group. I follow two main rules.

Rule #1: Begin with the end in mind. Ask yourself what is the objective of this particular effort? Are you trying to test different ad copy, a new batch of keywords, performance on different days of the week? Once you know the objective of your effort, move to the second rule.

Rule #2: K.I.S.S. The more complexity in your account, the harder it will be to manage. Every campaign, every ad group and every keyword has a cost. Not only the actual cost-per-click (CPC) but a cost in time and effort to create, manage, test & optimize. If in doubt or indifferent, choose the simplest answer.

To illustrate the two rules in action, consider these specific examples:

Situation 1: You have a successful campaign running across the United States, but feel that response is low on the West Coast. You would like to run different ad copy in California, Oregon and Washington.

Answer: New Campaign. Geo-targeting is a campaign-level setting. Create a new campaign targeted to just CA, OR & WA and copy paste the ad group(s) from the successful national campaign (use AdWords Editor and this is quick and easy). Then change the ad copy in the appropriate ad groups to begin testing your hypothesis that different ad copy will resonate better to West Coast customers. Also, don’t forget to change the settings on your national campaign to exclude CA, OR & WA.

Situation 2: You sell widgets and a newly released book by a prominent author advocates using widgets to stay healthy. You believe that people interested in this new book would be good prospects.

Answer: New Ad Group. This follows Rule #2. While we could accomplish the same goal with a new campaign, I recommend keeping things simple. A new ad group will allow you to advertise on keywords related to the new book, write highly relevant ad copy and direct prospects to a landing page that ties the book to your widgets.

Situation 3: You already have separate campaigns for Search and Display (congratulations) but you would like to test the performance of Google search against the performance of search partners to see which performs better.

Answer: Sorry, Google won’t let you do that. While you can turn off search partners in your current search-only campaign to see performance on just Google search, you can’t run ads just on search partners. I suspect this is to mask the poor performance of some search partners, but this is just one option you don’t have in AdWords.

As you can see, each situation needs to be judged individually, but most situations where you need a new campaign will involve campaign-level settings such as:

• Geo-targeting
• Different languages
• Networks (search, search partners & display)
• Devices (mobile, desktops, iPad)
• Day of week
• Time of day

Good luck with your new campaigns and/or ad groups and remember the two rules: Begin with the end in mind & K.I.S.S.

The holidays are officially over. Whew. For eCommerce businesses this typically means a return to normalcy and a sharp drop in online sales. As such, this is actually a perfect time to reflect on the last few months of holiday-driven PPC activities and start planning for Holiday 2011.

Wait, start planning for December NOW? In January!? Absolutely! Everything you struggled with, wished you’d planned more effectively, questions you wished you’d asked, things you wished you hadn’t done – these are all fresh in your mind now. So instead of washing your hands of Holiday 2010, take a few minutes to debrief and think about how your experiences will impact the coming year’s PPC activities.

In case you are still in an eggnog induced state of lethargy, here are a few ideas based on my experiences that anyone can use to help ensure PPC efforts during 2011 lead up to the strongest holiday season yet.

1. Focus on Generating Reviews in 2011 – If you sell a product or service online, then your PPC ads may be eligible for Google’s Seller Rating Extensions.

Example of Ad with Rating

This ad extension can appear in ads for retailers that have at least 30 aggregated reviews recognized by Google, which aggregates reviews from a number of online sources. Ensure your business name and URL are consistent across all of these sites – this is how Google matches your AdWords ads to these reviews. Having a Seller Rating Extension can set you apart from other advertisers and generate a lift in click through rates due to the trust that the star rating conveys. Come holiday time this can be a key differentiator, but if you are a small retailer it may take some time to build up enough reviews to qualify. In your post-transaction correspondence, start encouraging your customers to go online and post reviews.

2. Analyze Promotion Performance, Start Testing – It may sound obvious but promotions are a key element in PPC year round, not just at holiday time. Unless you don’t have any competitors online, shoppers are almost always going to do some pricing comparisons and they often factor in shipping costs. By doing some number crunching and testing now you can understand how a free shipping offer, for example, can help or hurt your business. Know what promotions you can offer without killing your profit margins but that will still be attractive to potential customers.

3. Budget Now, Plan for Growth – Many businesses are setting budgets for Q4 now. Understand how much you spent and how much you could have spent in 2010, factor in growth and earmark that total for your 2011 budget. Growth projections will be industry and business dependent, but a 10% lift year over year could be a conservative baseline.

4. Get Comfortable with Google’s Automated Rules – Though still in limited release, Google’s new Automated Rules feature can take some of the stress out of PPC management year round, not just at the holidays. There are many ways that advertisers can leverage Automated Rules, but the biggie for me right now is scheduling ads. Many advertisers have promotions that start and expire promptly at midnight. Use this tool to automate the pausing of expiring ads and the activation of new ads so that you don’t have to be babysitting your campaigns at all hours of the night. Take the time now to test this tool and get comfortable with it so come holiday time, you can schedule your ads and take off for that island in the Caribbean.

5. Planning Site Updates? Not After October 31^st. – This is less PPC specific, but a word of advice from someone who has seen things go terribly, terribly wrong at the absolute worst time possible – do not plan any site updates during the holiday season. Get all of your testing and optimization done before October 31^st, make sure your landing pages work, your product pages and shopping cart are in top form and that your site can handle the influx of traffic that can come at the holidays. Set this expectation now with your IT and Marketing teams and save yourself a lot of heartache in 2011.

I know it is tempting to come back after a whirlwind of PPC activity in December and rest on our laurels in January, but trust me: a little bit of reflection and planning now will pay back tenfold later in the year. Happy 2011!

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Leisa Hall is an Account Director at Anvil Media, Inc. – a full service search engine marketing agency in sunny Portland, Oregon. Leisa directs Search Engine Marketing strategy for B2C clients ranging in size from start-up to Fortune 500.

By Mary O’Brien, Founder/Director, PPC Summit  

A couple of weeks ago I had the opportunity to attend SES San Jose. I hadn’t been in a couple of years, and I was really curious to see what an SES conference looks like now, given the recessionary state of the marketing Industry.

The good news is – Search Engine Marketing is obviously alive and kicking with no chance of decline in the foreseeable future, so if you are thinking of learning a marketing skill to complement your resume and make your career recession proof, Pay-Per-Click, SEO and Social Media will definitely make you more marketable.

Although attendance was down a little bit the conference was still vibrant and focused as usual on the future and big picture of Search Engine Marketing. What was interesting this year was that attendees were actually paying attention, and using the conference to its best advantage. In years past when I attended SES it seemed like all anyone was focused on were the cool tchotchkys that were being given away at various booths. This year folks were actually attending sessions and networking with each other, with the intent of making themselves more interesting to future employers, or even better, going out on their own and getting clients.

Maybe it was the lack of a Google Dance that caused this shift.  In previous years it seemed like the Search Engines went out of their way to compete with each other on who could hold the biggest, craziest party, but this year, it was a much more focused event, totally in keeping with every Search Marketers need to do more with less budget.

So why does learning Search Engine Marketing make you more marketable as a marketer?

From SEMPO’s State of Search Engine Marketing Report and Survey, released in February 2009:
• The North American Search Engine Marketing industry grew from $9.4 billion in 2006 to $13.5 billion in 2008
• North American Search Engine Marketing spending is now projected to grow to $26.1 billion in 2013, up significantly from the $18.6 billion forecast in 2007.
• Pay-Per-Click captured 88.4 percent of 2008 spending, up 1% from 2007; organic SEO captured 10.6 percent
• Budgets are shifting to Pay-Per-Click. About a third of respondents said their funding for Pay-Per-Click came from a mix of new and existing marketing funds. Another third reported using entirely newly allocated budgets

Reuters also reported that while online advertising isn’t growing at the rate that print advertising is declining it IS still growing even as the economy all around us is shrinking. Basically, Search Engine Marketing is pretty recession proof. Advertising dollars are still available but they appear to be moving online, and over 85% percent of that is for Pay-Per-Click.

This is important for two reasons:
1. This will give more companies the incentive to advertise online in case their competitors beat them to the punch.
2. Those companies will need knowledgeable, talented and properly-trained people to execute a great Search Engine Marketing campaign.

When times are not so good, more businesses are willing to push budgets online. When times get better, do you think that is going to change?

The numbers from SEMPO show that nowadays a larger number of businesses get the importance of not only having a Web presence, but are working hard to maintain their visibility. Now that the economy is slow, budgets are being pulled from other sources and moved online.

What does that mean for the future of Search Engine Marketing?  Basically, as a marketer, a large percentage of your time should be focused on SEM. You should be doing it, researching it, learning it and staying current with all the nuances and changes.  You don’t necessarily have to be an expert at every part of it, but you should know who the experts are, the best tools to use and also how to get access to info when you have a question.

So even in a recession continue your Search Engine Marketing education. Go to conferences, training and seminars that can help you to learn, network and improve your marketability. You’ll meet amateur and professional Search Engine Marketers and business owners, create great peer relationships, and learn more skills. If your current company has cut their training budget, considering paying for training yourself.  That way you’ll truly make yourself recession proof along with Search Engine Marketing. It doesn’t necessarily need to be a huge expensive conference, as long as it meets your specific education needs. Go where you can learn the most about the skill that will make you the most marketable right now. This is a great time to invest some marketing dollars in yourself.

Book Review by Mary O’Brien, Founder/Director of PPC Summits

Tim does a great job in this book not only covering “What” Landing Page Optimization is but also “Why” you should do it.

His book provides you with excellent guidance for analyzing your current website and determining how to make it easier for the visitor to use and do what you need them to do.

Tim has spoken for us several times at our PPC Summits and his sessions are always very interactive and well received by attendees. In the book he has a section called “Why your site is not perfect.” In person he addresses that head on in a presentation called “Why Your Baby is Ugly.”

Both the chapter and the training session provide excellent information on how to uncover the hidden problems in your site that your users are experiencing even though you may have overlooked them. Users don’t usually navigate your site the way you expect or the way you want them to, so rather than trying to drive them down your path, watch how they navigate and build your site and landing pages to meet their needs.

The book provides an extensive focus on personas, and why users behave the way they do on the web. It also explains basic concepts such as A-B split testing, ROI, and gives some examples with marketing formulas you can apply to your sites.

Tim covers testing landing pages comprehensively from an analytics perspective. No matter how pretty your website is, unless it performs and meets the needs of your audience it is practically worthless.  Tim also tells you honestly the limitations of different testing methods so that you can decide what will work best for you.

There are some good examples of sites with poor landing pages and sites with effective pages so you can get a better idea of what works and what doesn’t.  He also provides important background about the psychology and the math of testing that most people are not even aware of. This may get a little complicated for those who are newer to search marketing, but the concepts are those that every marketer needs to grasp and practice, so it provides a good grounding in some really essential stuff.

As Tim would tell you himself there is no “one size fits all” answer when it comes to landing pages. What works for one site won’t work at all for another, so you have to test and test again until you truly create a page that resonates with your audience. Of course the proof of that is whether the page is generating sales or leads, but the book also does a great job covering the metrics that allow you to discover whether the page is successful or not.

 There are parts of the book that may come across as a little “Salesy” or promotional in nature, but anyone who knows Tim, also knows that this is a just part of his persona. He is a passionate advocate of testing and tuning landing pages to get better results, and he has built a very successful business out of that philosophy and also made lots of money for his clients in the process.

If you are looking for a quick fix, this book is not for you. But if you want a deep understanding of all issues that are critical for landing page testing success, then you should definitely read this, and give it a prominent place on your marketing bookshelf as an ongoing research tool.

by Heather Schwartz, Account Executive at Anvil Media, Inc.

It’s never too early to start getting ready for the holidays whether it’s shopping if you’re a customer or prepping your strategy if you’re a marketer.  Here are some things to start thinking about the upcoming 2009 holiday season for your online marketing efforts, specifically for Pay Per Click (PPC) advertising.  First let’s look into last year’s holiday season and expectations for this year to get a good understanding of the 2009 holiday landscape.

Holiday Season 2008
According to comScore, e-shopping sales in 2008 were over $130 million, a 6% increase in sales from the 2007 holiday season, and among the top 500 internet retailer’s sales in 2008 increased 12%.  From this we can conclude that more people were shopping online in 2008 compared to 2007 and that larger retailer sales are growing at a faster rate.  In a study done by Coremetrics, department stores and gifting sites saw an increase in conversion rate over the 2008 holiday season, while luxury goods retailers saw a decrease in conversion rate.  Why you ask?  Because the department stores and gifting sites adapted to the economy, they offered early discounting, they changed their merchandising to feature value items at lower prices and they added buying incentives for customers, like free shipping.   The retailers who continue to change and adapt to their customers needs and wants (within reason) are the ones that will prosper.

2009 Holiday Forecast
In order to properly prepare for this year’s holiday season, some research needs to be done first.  Below are Coremetrics’ forecasts for the 2009 holiday season:
• Shoppers will be shopping earlier this year and buying value orientated, incentive driven items.
• Potential for increase in cost/order, because customers will be shopping in more sessions therefore clicking on more marketing programs.
• Targeted email and display ads will play a bigger role this holiday season.

So, here is your friendly reminder – get ready for the 2009 holiday season, consider offering more promotions, like free shipping and feature products that aren’t necessarily the most expensive on your site.  (Keep in mind you don’t want these promotions to negatively affect your bottom line, be smart about your offerings.)  Also if you’re already running PPC on the Search Network, consider running on the Content Network on sites that directly target your customers.  So, how should you get started for the holiday season?

PPC Ad Text for Holiday 2009
1. Look at your campaign history.  If you included holiday messaging in your campaigns last year, what types of ads had the highest CTR and conversion rates? For those top performing ads can you translate the messaging for this year?
2. Continually test ad text.  There are several options when it comes to A/B testing ad copy.  For the holidays, test what type of promotion increases CTR or conversion rate.  Test the headline on your ad, for example, one that includes pricing v. one that doesn’t.  Once you have collected enough data, pause the non-performing ad, copy the ad that performed better and slightly tweak the messaging to continue testing.
3. Competitive research.  Don’t forget to do some holiday recon, look at what your direct competitors are saying in their ad text.  What type of offers/promotions are your competitors offering?
4. Create a schedule for the launch of your new ads, paying close attention to the following dates:
      a. Black Friday, November 27th – only 28 shopping days until Christmas this year.  Last year’s holiday season was the start of the shorter time period between Black Friday and Christmas Day.  In 2007, this period was 32 days, which is over a 12% decrease in the number of shopping days from 2007 to 2009.  This decrease in the shopping period is influencing customer’s buying behaviors to start shopping earlier.
     b. Cyber Monday, November 30th – this day continues to be a bigger day each year, with more people shopping online.
     c. Christmas Day, December 25th – continues to be a big shopping day for people doing returns or exchanges, customers buying complementary goods, using their gift cards, buying additional gifts online and buying products that were forgotten.

PPC Keywords for Holiday 2009
1. What keywords performed well last holiday season?  Instead of setting bidding strategies based on last month’s performance, take some time to review last year’s performance and make decisions based on last year’s holiday season.  Was there a specific keyword category that did particularly well in terms of sales, will this be the same for this year?  Look to popular trends to help determine “top sellers” and manage budget accordingly. 

2.  Revisit your negative keyword list.  Are there any particular holiday related negative keywords you could consider adding to your campaigns?

3.  If you are bidding on holiday related keywords, keep an extra close eye on the CPA and ROI at the keyword level, often times these keywords are expensive and don’t show goal return.

PPC Landing Pages for Holiday 2009
1.  If your ad text has holiday messaging be sure this gets translated to your landing page.  Same goes for promotions.
2.  Imagery.  Update any relevant images on your landing page with holiday related imagery.
3.  Revisit the conversion funnel on your site; make sure the appropriate merchandising is holiday related for cross selling and recommendation opportunities.  Do you have any gifting options on your site?  Also, make sure your internal search engine delivers gifting related results to relevant inquiries.

In summary, today is not too early to start planning your PPC campaigns for the holiday season.  Before it’s too late, determine your key benchmarks and goals for the holidays.  Start testing different verbiage or promotions now so you have a leg up on the competition before the holidays hit, and if something is working in one medium try to translate that across all your marketing efforts if applicable.

I hope the above takeaways regarding ad text, keywords and landing pages get you excited for the 2009 Holiday Season and jumpstart your PPC strategy.

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Heather Schwartz is an Account Executive at Anvil Media, Inc.  Heather  graduated from the University of Oregon with a BS in Marketing and a minor in Communication studies.  Heather has been working with Anvil Media in Portland since 2008 specializing in B2C ecommerce clients such as lucy activewear, Tea Collection and Ellington Leather, developing SEO, Social Media and PPC campaigns to increase clients online visibility and ROI.

By Dane Christensen, Search Engine Marketing Manager at Lyris, Inc

Countless articles have been written about the importance of focusing on long-tail keywords for both Search Engine Optimization (SEO) and pay-per-click (PPC) advertising.  It’s generally agreed that long-tail keywords produce higher quality traffic at a lower cost. 

It’s a great theory.  But there is the small matter of generating the massive number of long-tail keywords needed to build a significant amount of traffic.   By its very nature, long-tail keyword traffic is scattered across a very wide landscape. 

Using the Lyris HQ demo website “Top 5 Flicks” (www.top5flicks.com) as an example, a very small list of possible long-tail keywords could be:

• ”action flick starring orlando bloom”
• ”horror movie without blood”
• ”buy romantic comedy movie”
• ”war movie about macarther in Japan”
•  “directed by martin scorsese”

When you factor in all the possible movie genres, subjects, settings, actors, directors, adjectives, verbs, adverbs, etc. can you imagine how many possible permutations of long-tail phrases there could be?  Oh, and then there are misspellings (yes, I spelled “macarther” wrong on purpose above) meaning that keyword phrases could easily go into the millions.  Some of those keywords will get a handful of searches each month; many of them will just get a single random search here and there.   But that’s the long-tail.  Individually, the keywords probably aren’t worth the effort of researching and plugging them in to your system.   But collectively it can account for a significant amount of high-quality traffic. 

To go after the lucrative long-tail, you must have an effective way to harness massive numbers of keywords. 

Following are five techniques that will allow you to do just that:
Website Content Mining
You know all of those websites that marketers have been working hard to optimize for years?  They can serve as a great source of valuable long-tail keywords.  But how do you scoop up the keywords that are just floating out there amongst all those websites?  Some people have created screen scraper bots—applications that scour the web extracting keywords from websites. 

But this method has been rendered obsolete by Google’s (relatively) new Search-based Keyword Tool .   Using the SK Tool, you can specify a particular website address and it will instantly produce a list of keywords found on that site.  Click on any of those words to go straight to a search results page where you can find other websites to enter into the tool.  In no time you’ll find a plethora of long-tail keywords. 

The tool also provides a way for you to organize these keywords into categories.  If you have an AdWords account you’ll also have the ability to store keyword sets so you can build lists over time.  Once you’ve got a big enough list you can easily export the list for import back into Google or any other search engine.  It’s a great tool.  And it’s completely free.

Search Engine Query Analysis
While the above method focuses on pulling keywords from content, this method involves analyzing what people are actually searching for in the search engines.   While there is undoubtedly a great deal of overlap between these two sources, analyzing what people are looking for may be a way of getting the jump on all those websites that have not yet picked up on the latest trends.

The Keyword Discovery tool in Lyris HQ mines query data from over 200 search engines world-wide, compiling nearly 38 billion searches.  When used with the Lyris HQ Search Marketing tool, researched keywords can be automatically dropped into your PPC campaigns with no export/import required.   The Keyword Discovery tool is included in the Lyris HQ fee structure, allowing Lyris HQ users the ability to easily tap into the most extensive database of keyword data on the planet.

PPC Competitive Intelligence
Competitive intelligence tools take yet another approach to keyword research, focusing on the keywords on which PPC advertisers are bidding.   The idea here is that if companies are actually spending money on these keywords, they must be the most important keywords.  Two such “spying” tools are Keyword Spy and Spy Fu, with service fees ranging from $59 to $139 per month.

These services allow you to input the domain of your competitors’ websites, and it will return a list of all the keywords on which they are bidding.  In addition to the keywords, there is information such as how many searches are done on the keywords, how many companies are bidding on them, and what the cost is for the top bid position.   This allows you to easily focus on the least competitive keywords.

Permutation
If you want to bid on the keywords that no one else has even thought of, the tool for that job is permutation.  Permutation means assembling words together in various combinations form different sets of words.  Using the “Top 5 Flicks” example, our permutation may look like the three lists below:

List 1                List 2                   List 3  
movie              starring              keanu reeves
dvd                  featuring            russell crowe
flick                    with                   harrison ford

These three small lists can be combined into 27 (3x3x3) different keywords such as:
* movie featuring harrison ford
* dvd with russell crowe
* flick starring keanu reaves
* Etc.

Add just one more three-item list like genres (e.g. action, comedy, drama) and you’re talking about 81 long-tail phrases (e.g. “comedy flick with harrison ford”).  Adding more items to each list can grow the list to massive proportions very rapidly.

The key here is to save the energy of researching what people are bidding on, searching on, or putting on their website and just pump out the keywords programmatically.  Using this method you’re bound to generate a lot of phrases that nobody every searches on, but you’ll also catch a lot of those very low-volume searches that are missed with the previous methods–or even those that haven’t even been searched on yet.  

Unless you have unlimited time and patience, you’ll need a tool to pull this off.  The leader in the field is Boxer Software’s “The Permutator,” an installed software that cost about $50.

Web Analytics
If permutation is like casting a very wide net in order to scoop up all the stragglers, using your web analytics data is more like using a fishing pole with the perfect bait to catch exactly the right keywords.  Any respectable web analytics application has some form of keyword report that will show you what keywords visitors searched on in order to reach your site.  That is your prime list. 

Some keyword reports are more sophisticated than others.  The keyword report in Lyris HQ allows you to segment visitors and the keywords they searched on using a wide range of criteria, allowing you to focus on the highest value keywords. 

You can even take it a step further and capture the data from a search form on your own website.  This way you not only know what people searched on to reach your site, but what they are searching for after they reach your site.  Now that is targeted!

Summary
Implement all five of these techniques and you won’t miss any high-value long-tail keywords.  And you may actually find that you have no more use for the big-head keywords at all.

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Dane Christensen is the Search Engine Marketing Manager at Lyris, Inc. where he uses the company’s integrated online marketing suite to manage a six digit monthly marketing budget over seven different search engines.  He has been involved in the Internet industry as a trainer, web developer, webmaster, online marketer, web analytics specialist, product manager, and entrepreneur since 1994.

Article 2 of 3: Drive Best-in-Class Results by Integrating Your Pay Per Click (PPC) with Other Online Marketing Channels

By Mary Huffman, Executive Vice President, Ionic Media

In the first article in this series, we reviewed the workhorses of online advertising:
* Pay-Per-Click search marketing (PPC)
* Search engine optimization (SEO)
* Display advertising (e.g., banners)
* Email (to house list)

Each marketing channel has a sweet spot for the type of product or situation in which it performs best.  The same is true for the six marketing channels we are exploring in this article:
* Mobile 
* Online PR
* Blogging
* Viral /social media
* Email (to rented list)
* Affiliate marketing

In this article, we will explore relatively new media options along with tested media vehicles like email to rented lists and affiliate marketing.  At this time, the new marketing choices are riskier than the ones we reviewed last time, but there are some stand-out results that cannot be ignored (especially among the adventurers out there).

First, let’s review how the six marketing vehicles we are focusing on perform on the “Branding” vs Direct Response” two-by-two matrix.

The six marketing vehicles we are reviewing in this paper are spread out across the branding vs direct response spectrum.  Now let’s review the summary and then we can dig into the detail on each of these more newly-minted marketing vehicles.

Now let’s look at each of these marketing vehicles in more detail.

Mobile Marketing:
The mobile marketing umbrella includes a number of different marketing vehicles.  Let’s look at each one individually.

Banner/Text Ads On Phones:
* Using a mobile ad network, marketers can place display or text ads on websites viewed with phones or on content sent to mobile phones (like daily weather updates)
* Allows you to reach a young, tech savvy audience
* Also allows you to reach older audiences, though at lower volume
* High response rates currently (likely because the technology is newer)
* As mobile coupon technology improves, this will be a great way to push coupons to users who are in-store and more likely to purchase

SMS Messaging Campaigns:
* Using a mobile service provider who furnishes a short code, you can entice people to “Text sweepstakes to 22456 for a chance to win a new car.”  It is the beginning of a mobile or email communication that must be managed carefully
* Most mobile service providers have a relatively high monthly minimum cost so it is not easy to test these types of campaigns unless you go through an agency (like Ionic Media)
* While the largest population using messaging is younger, don’t count out the 30-54 year olds, as they are the fastest growing segment for mobile messaging

Mobile Search:
* Using existing search engine ad interfaces as well as those from new companies, a marketer can choose to display a paid listing within the results when mobile users make a search
* Costs little but often delivers few leads

Mobile Applications:
* This can involve either developing a custom application, or sponsoring an existing application
* The trick is aligning the brand with an application that addresses what users care about and want to do while mobile

Mobile Website:
* Note that for many of these campaigns, you need a mobile website
* Some smartphones (e.g., iPhone, G1, Blackberry Storm) can render “regular” websites pretty well
* But most phones require a scaled-down mobile site

Online PR:
* Online PR is an easy and effective way to drive more buzz about your company
* Existing press releases can be uploaded to syndication sites that drive the story across online press sites
* Each time you upload a press release, the syndication site charges a fee (up to $200 depending on the site and the package)
* This can be an effective way to drive authority for your site (lots of relatively good inbound links) which helps with organic ranking

Blogging:
* Using easy-to-install blogging software, a marketer can create an on-site or off-site blog where one or more people can chronicle their thoughts and opinions
* A good blog with lots of followers can drive organic ranking and therefore organic traffic
* To ensure good pickup, blog often and reach out to potential readers to become loyal followers
* This marketing vehicle takes a commitment to the activity.  Blogs should be updated at least once a week and better to be updated every other day or even everyday.  That takes a high level of commitment

Viral Marketing:
* Viral marketing is a catchy name for an ill-defined group of marketing tactics.  For example, all of the following would be considered viral marketing:
     * An on-line widget that lets you upload photos to turn your friends into dancing elves a la Chorus Line
     * A video of claymation bunnies frolicking in New York City to advertise the Sony Bravia television
     * An email message you send to a friend with Bob Dylan holding up cue cards that display your message and which    ends with a plug for his latest album
     * A video of preppy white boys doing a rap about throwing a tea party (to advertise Smirnoff)
     * A widget with a man dressed in a chicken suit who performs whatever action you command him to (Burger King’s Subservient Chicken)
     *  These are all wildly popular examples of viral campaigns.  There are 2,356,744 other campaigns that companies tried to make popular but did not, in the end, “go viral.”  Note: That number is approximate and might be off by a lot
     * MarketingSherpa reports that the most experienced viral marketers report that only 50% of viral campaigns break even and only 1 in 80 are home runs
     *  So, the message when you are starting a viral campaign is to be creative, turn to the experts and run 80 campaigns at a time so you can get one home run (that would work, right?).  Actually, just be thoughtful when you are planning your viral campaigns and watch your costs as most do not deliver on the hype

Email to Rented Lists
* Historically this medium has delivered poor performance to marketers
* It can be used effectively to drive awareness and action if you carefully select the list provider of the leads

* When looking for a rented list to email with your message, check for the following:
* How was the list assembled?  Did they scrape websites or did people sign up for a special offer for information one individual at a time?
* Is the list single or double opt-in?  Double opt-in is the gold standard.  If it is opt-in, what do the people think they opted in for (information from a certain vendor, information for a series of vendors in a category or a chance to win a long-past sweepstakes)?
* How old are the names on the list?  If everyone opted-in to the list within the last 30 days, you should be willing to pay more than if the list was built over 5 years ago
* How often do they mail to this list and what are the response/opt-out rates?
* Consider a co-branded email campaign with another, more established brand.  Use that brand’s email list and send a dedicated email that has an implied endorsement from that brand

Affiliate Marketing:
* Affiliate marketing includes the broad reach of affiliate networks such as Commission Junction as well as working closely with a small number of “super affiliates” who carefully drive leads and sales to your business
* Working with affiliate networks such as Commission Junction and ShareASale makes affiliate recruitment easier (as they have hundreds of thousands of members) but you have less control over the quality of the affiliates and the messages they are putting out to your target market in your name
* Creating super-affiliate relationships with a handful of sites is more work but can deliver a better end result in terms of volume and quality of leads/sales
* And the bounty is often a key driver here.  If you are willing to pay more per lead or sale, more affiliates are going to give you more attention and drive more volume

While these six marketing vehicles are not the online marketing staples from the first article in this series, there is a lot to be said for testing these media.  Each medium listed above requires either time or money to make it happen.  For any given company only two are likely to be a strong fit with the target market of that particular product.

In the last in our series on the online marketing landscape, we will be looking at how to intelligently integrate your PPC marketing with other online vehicles for maximum effect.

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Mary Kingsley Huffman is a co-founder and Executive Vice President at Ionic Media, a firm with deep experience driving bottom-line results for clients using search and online marketing. Previously, she was Director of Marketing at Overture Services where she was responsible for the acquisition marketing and communication departments, leading all advertiser acquisition efforts and customer communications. Prior to Overture, Mary was an Engagement Manager in the London office of McKinsey & Company, specializing in marketing solutions. Mary has an MBA from the Stanford Graduate School of Business and a BA from UCLA.

…but you may still want to try it.

At this point is there anyone in America who isn’t on Facebook? The site boasts over 200 million active users, and more than 100 million log on to Facebook at least once a day. This is obviously a very engaged audience, just what you’re looking for as a marketer.

While I was at SMX in Seattle a few weeks ago, I sat down with some of the Facebook folks who were there (a bunch of very nice, very evangelical Facebook fans) and they took me on a great tour of the Facebook interface.

It’s really easy to quickly create ads in Facebook, and very user friendly, especially for small businesses as you don’t need a lot of money to get started. You can target different audiences, different locations, set a budget, and monitor progress using the reports. You can purchase ads using a CPM or CPC model, which makes it very easy to test the same messaging as you would use in your pay-per-click campaigns.

So does it work? During last year’s Pay Per Click Summit in Los Angeles (Sept 2008), I surveyed a bunch of attendees and asked whether they had tried Facebook as an advertising vehicle. Only about 10% had, and out of that 10% maybe 3 or 4 had experienced good results. But now it’s 2009 and Facebook has re-vamped their advertising platform, and also put the ads in the upper right hand “call-to-action” portion of their pages so after SMX I asked my Twitter and Facebook followers, and discovered advertisers give it very mixed reviews.

This time maybe 20% of folks surveyed had tried Facebook Advertising and approximatley 50% were getting good results, but that’s hardly competitive with the kind of response you would get from advertisers using AdWords, where conversion rates of 20% and more are possible.

So who are the folks getting the results? Basically the same folks who get good results using Contextual Advertising. So it’s really not fair to compare Facebook to Google. In fact, they are just another large publisher (like the Wall Street Journal or ESPN.com) and you need to create, target and determine the CPA for your ads accordingly.

Contextual Ads can work extremely well for products that are impulse buys, or for branding, and the more targeted they are to the content on the page the better. Advertisers selling mortgages, insurance, entertainment, weight loss products, etc. are all doing very well with Facebook advertising, as are affiliate marketers generating leads for these types of businesses and for other products.

So can it work for your business? Just like any form of advertising you need to test it. If you are currently doing contextual advertising with something like Google Adsense or ContextWeb then it’s easy. Just set up similar campaigns targeting the same placement and demographics on Facebook and test against each other to see what works.

If you are not currently using content ads then it is very easy to set up a campaign in Facebook.  Here are some tips to get you started:

1) Most rules of pay-per-click also apply to Facebook marketing. Make sure your offer matches the landing page, and the keywords/images in your ad are consistent with the landing page also.
2) Include a call to action in your ad. Just like writing an AdWords ad, but punchier.
3) Less is more when it comes to text/copy and graphics. In fact writing like the “National Enquirer” might be totally appropriate as you only have a few minutes to catch people’s attention. Big headlines can work. This is not AdWords where folks are already looking for what you are selling. With Facebook you’re trying to get people’s interest when they are focused on something else entirely, so make your headlines snappy.
4) Consider testing a contest. I’ve heard of advertisers getting good results with them, and they may appeal more to social media users who aren’t really in buying mode.
5) Geo-target your campaigns well. If you don’t ship to Canada or the UK – don’t advertise there.
6) Try segmenting your campaigns by gender to make them more targeted
7) Use people in your graphic ads if possible. Just like on landing pages people respond to pictures of other people.

Just remember, as with Contextual Advertising, you shouldn’t try this form of advertising (or actually, any advertising at all) if you don’t have good tracking on your site. Content ads can take more tweaking to get them to perform, and you may need to test and track many variations before you find that sweet spot.

Have you tried Facebook Advertising? If you have, we’d love to hear your results. Tweet me at @ppcsummit or post a comment at www.ppcsummit.com/newsletter in response to this article. We’re also considering adding a session on Social Media Advertising at our upcoming PPC Summit in Los Angeles in September. Please let me know if you are interested in that also, and we’ll add it to the agenda.

To Your Continued Success Online,

Mary O’Brien
Chairman and Founder PPC Summit

by Kim Toomey, Anvil Media, Inc.

Social Media is More than a High School Reunion.

We all know we should be engaged with social media as companies try to communicate with customers and monitor what’s being said. Think of social media as bringing word of mouth marketing into a visible medium.  Never before have businesses had real time access to what is being said about their products and services, and all of this content is perfect for parsing out keywords to use in other search engine marketing (SEM) activities based on what your customers think of your brand.

People are going to search for the terms that they know and use when it comes to your company, so make sure you’re optimizing your site with those phrases.

Keyword research has never been a science, but most would agree that the wider variety of tools you can initially brainstorm with will result in a more targeted and successful keyword list. Google’s Keyword Tool, WordTracker and Keyword discovery have been some of the heavy hitters in the past. But with more social media sites popping up with elaborate search features, the flood gates have opened.

Use the Right Tools: There are plenty of tools out there to help you find conversations that are going to be beneficial to your research.

• TwitterSearch is Twitter’s own search engine, and with great advanced search options, is a great starting place. You can look for an exact phrase (your brand) in a certain location with a positive tone, and voila! You can see what your customer’s are saying about your brand.
• Collecta is a new real-time search engine that scours social media sites as well as blogs, news and Flickr for your search term.  You can filter your results if you don’t want to see pictures or news articles for example. Don’t expect these new breeds of search engines to take over the search marketplace anytime soon, but they can provide more helpful results than Google, Yahoo or Bing.

Sort through the Clutter: Once you begin searching for conversations about your company, what exactly is it that you’re looking for? Frequent misspellings are a good place to start. Do you have a store front located in a city that’s not easy to spell? How about variations of your brand name? Do your customers say Dr. Martens or Doc Martens? 

While you may not want to use these variations on your website for search engine optimization (SEO), you will want to use them for Pay Per Click (PPC) campaigns. 

• Social media conversations are also great ways to determine what your customer base thinks your most popular product is. If you have a site with many different offerings this is great information to have so you can make an informed decision about what content belongs on your homepage.
• Don’t forget to consider seasonality and that the needs/wants of your customer will change, so make it a point to revise this at least every quarter.
• Lastly, look for the adjectives that are being used when describing your company or product. Do you have a “cozy restaurant,” “rugged backpack” or “time-saving software?” Chances are you’re already aware of some of these descriptors, but it is always important to check your perception of what you are offering with your customer’s perception.  Use these descriptions in all the usual places where you would put SEO effort on your site, because chances are that other people are looking for a “cozy restaurant” for dinner tonight.
• Beyond keyword research, this information can also be used in offline marketing materials when describing your company or products.

Keep up with the times
Now that you have some keyword ideas down, you should also verify your information against social media tools that pull top trending keywords. These are great resources for finding “now” keywords; topics that are mainstream right now. Twitter’s rising trends are also found in Twitter’s search tool, and show what topics are being most discussed in Twitter at that moment. TweetVolume is another Twitter tool that allows you to see how often a word appears in Twitter. You can enter up to five words at a time to compare traffic. This tool is particularly helpful if you’re trying to decide between variations or synonyms of a popular keyword phrase.

Facebook Lexicon is a similar tool that pulls top phrases being used on user’s walls. One of the more interesting aspects of Facebook’s tool is that it also provides demographic data for their keywords which may help you make a final decision on keywords based on your target audience. Select a keyword and Facebook will show you how many people are posting that word in their profile daily as well as the age and gender of these users (still in beta, so only a limited number of keywords are available for the demographic data). 

One last overlooked social media research tool is Delicious Tags. Delicious is a bookmarking service that has been around for quite a while and gets overlooked in the social media world because it’s not very flashy and exciting. Delicious has a “popular tags” list on the homepage. The great thing about Delicious keywords is that if you click on one, it gives you a list of related tags that are also popular. While Food is a popular tag, it also suggests recipes, cooking, health, restaurants and travel as related keywords.

There is no right or wrong way to build a keyword list for your website. As the Internet continues to evolve, be on the lookout for new ways to discover what is being said and searched for online. I recommend using social media keyword research to supplement traditional methods and tools for now. What your customers are saying about your company is important on many levels; thanks to the internet and social media all of their comments are now traceable and easily accessible.

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Kim Toomey works for the Portland-based SEM agency Anvil Media, Inc. She has expertise in all aspects of search engine marketing and specializes in social media strategies. Toomey has been responsible for the development and execution of dozens of search and social marketing campaigns during her time at Anvil.

By Mary Huffman, Ionic Media

Every click from a Pay-Per-Click (PPC) search ad costs you money.  Now, that click may only cost $0.05, but over time those nickels can add up…if you are not getting the most value from those clicks once they arrive at your site.  Strive to make your site as “convertible” as possible.

In this article, we discuss how to maximize your conversion rate on your lead generation site.  In our years spent driving traffic to lead generation sites using PPC, search engine optimization (SEO), banners and other tactics, we have found that the website is generally an after-thought for most companies.  We want to change this attitude.  Make every click count.  Turn every visitor into a lead by following proven conversion improvement strategies.

In short, you want to communicate the right message in the right way so the user has an understanding and active interest in the “payoff.”

Before we discuss the website changes you may want to make to improve your conversion rate, let’s look at the end of the process…What is the payoff for a user giving you his contact information?  When we talk about the “payoff,” we mean the incentive you will give them to provide their personal details.
     * Can they download a white paper? 
     * Are you giving them a free trial? 
     * Will they get an exclusive coupon? 

You want them to happily give you their contact information.  Too many times, a marketer says, “My product description is enough to make them want to get more information.”  But if the process is not fully disclosed (e.g., “A salesperson will call you within 4 hours.”), the user can be fearful about how their information will be treated and whether a cadre of very persistent telemarketers will begin hounding them.  Make it worth their effort by offering a payoff and clearly describing the follow-up and usage of their contact information.

Now onto improving the website and making it a super-converter…

1.  Know your target and think carefully about the 2-3 messages you want them to understand about your company.
*Ensure you understand your target market and what they need from your product.
*Articulate the 2-3 messages you want them to understand about your company.  Make them compelling and   clear.   Most people cannot keep a laundry list of benefits straight.  Keep it simple – focus on the main points that set you apart.

2. Reduce your entrance bounce rate by making the content on your site directly relevant to what they need from you at that moment.
*Help the first-time visitor see immediately that you have what they need.  Have different landing pages for different buckets of search terms.  For instance:
   - The user coming from the keyword “copper re-pipe” is led to a page that focuses on copper re-piping.
   - The user coming from “chicago re-pipe discount” is led to a page which emphasizes the discounts offered by your business and your geographic coverage within Chicago.
*You only a have a few seconds to convince someone they are in the right place.  Think about how you will convince them so they will look around for a bit more time.

3.  Make the site design and copywriting invisible (in a good way).
*The last thing you want is for a user to notice a spelling error on your site or be distracted by a rainbow of colors.
*Instead, you want to make the copy readable and the structure clearly marked so there is a clear path to the action you want them to take.  It should be perfectly obvious what you want the visitor to do on any page of your site. 
*Here are some tips to improve usability and readability:
   o All text should be 10 point or larger
   o No paragraph should be longer than 4-5 lines
   o The widest text column should be a fixed column, set for no more than 60 characters
   o Ensure all text links are easy to see (color contrast with surrounding copy) and that the color noticeably changes after the link has been clicked.
   o Get users to their destination quickly (in two clicks or less)
   o Ensure global navigation is clear, consistent and helpful

4. Include several ways for them to contact you.
*Maximize the number of leads you receive by offering a variety of easy-to-understand ways for them to contact you.  Some people will prefer email while others will prefer a phone conversation
*Include an easy to see form on the first page they see (and possibly every page they see)
*Keep your form short and simple.  Test a long form against a short form and see the difference.  Sometimes it is worth it to get less info on each lead but get a bunch more leads coming in!

5. Run at least one test per month so you continuously improve your conversion rate.
*Tweak your site regularly and measure results continuously.
*Test the most likely culprits first (e.g., headline, columns, call to action, copy, button, hero shot)
*But don’t forget that more obscure changes can sometimes make a big difference (e.g., testimonial placement, testimonial with and without a photo, third-party security symbol placement, color palette on the page, color of the button)

We encourage you to always push for the most effective online site you can develop. 

A good rule of thumb for your website is to do a quarterly “stranger” review.  Find someone who is unfamiliar with your site and ask them to visit the site with you.  Ask open-ended, non-leading questions, such as, “Where does your eye go on this page when you first look at it?  Second?  Third?”, “What do you think you would do if you came to this page on your own looking for X?”, “Tell me what you know about this company without looking through the site.”  You want to proxy the experience that a user has at home (without the business owner sitting over their shoulder).

Make every visit count by tuning and testing your website so it can be a super-performer.

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Mary Kingsley Huffman is a co-founder and Executive Vice President at Ionic Media. Previously, she was Director of Marketing at Overture Services. Prior to Overture, Mary was an Engagement Manager in the London office of McKinsey & Company, specializing in marketing solutions. Mary has an MBA from the Stanford Graduate School of Business and a BA from UCLA.