Search Marketing InsiderPay Per Click, Social Media and SEO Strategies – An Internet Marketing Institute Publication

Interview by Kelly Larsen, PPC Summit Director of Marketing

Pay-Per-Click Search Engine Marketing An Hour A Day
Authors: David Szetela and Joseph Kerschbaum, with Michael Flores

We recently had the opportunity to talk with David Szetela about his new book 
Pay-Per-Click Search Engine Marketing An Hour a Day and learned some exclusive insights into how Search Marketers can better leverage Pay Per Click (PPC) Marketing channels and tools. From the search engines to social media, David’s new book offers some invaluable tips that every Search Marketer should know.

A regular speaker at our PPC Summits, David Szetela is a master of the art in PPC Advertising. He has a unique ability to share his wealth of Search Marketing knowledge in a no-nonsense, easy-to-understand format. And in the new book, Szetela and co-writers do a great job sharing their PPC wisdom including everything from the basics to rules and best practices. The book covers it all from campaign development, management and measurement–offering many important takeaways for PPC success. 

Pay-Per-Click Search Engine Marketing An Hour A Day provides clear guidance for improving campaign architecture and creative execution. *****************************************************************************************************************

1. What led to the book’s creation and why are these lessons important for Marketing and Advertising Professionals?

Szetela: We decided to write the book because we wanted to provide a soup-to-nuts instruction manual for new PPC advertisers–even those with no formal training in marketing and advertising. The excellent books already on the market seemed to assume some familiarity with PPC advertising. We took a different approach: the book covers basic advertising and marketing topics before diving into the skills necessary to become an expert PPC campaign manager.

2. Tell us about your background and experience managing PPC/SEM campaigns?

Szetela: Even though I started gaining expertise in PPC advertising a few years after it became available, I had a head start by virtue of my 30 years of experience with direct response advertising.  When I discovered PPC advertising in 2003, I realized that it was classified advertising on steroids–a challenge to write persuasive ads using a small number of characters and an opportunity to improve performance over time by testing and improving ad copy.

3. Name the most important thing every PPC advertiser should do when setting up and managing a campaign?

Szetela: The most important thing is to fully understand your customers. Usually the set of a company’s customers can be broken down into separate sub-groups–each with its own unique jargon and perceptions of benefits. Understanding these differences are important in crafting persuasive ad copy and advertising on sites that are frequented by the customer sub-segments.

4. Sum up your top 3 tips for being a more effective SEM/PPC advertiser and maximizing your results? 

1. Understand that the creative aspects of the job – ad copywriting and landing page design – are as crucial to success as the scientific aspects like ad group and campaign structure, keyword bids, etc.
2. Adopt the philosophy that continual testing and optimization will produce continual improvement in sales volume and conversion rates
3. Learn how to spot the early signs of campaign problems like falling click-through-rates and rising costs

5. What is the most challenging piece of PPC/SEM (from your own experience), and what is your advice on how to tackle it?

Szetela: Over the years, as more and more companies have realized that PPC advertising provides the best ROI of any kind of marketing, the competition has steadily driven average click prices up. To counteract this, expert PPC campaign managers use exact and phrase match versions of popular keywords and continually test ad copy to obtain progressively higher click-through-rates. This improves keyword quality scores which helps advertisers obtain higher ad rank than their competitors at a lower average cost-per-click.

6. In this industry it is tough to stay current. How do you stay up to speed with current industry trends?

Szetela: I read every article that I can find on: Search Engine Land, Search Engine Watch, MediaPost, MarketingSherpa etc. I also Tweet about the most important developments in the PPC world so people who follow me on Twitter can keep up (@ Szetela) or http://twitter.com/szetela. I also moderate a PPC discussion group on LinkedIn: http://www.linkedin.com/groups?mostPopular=&gid=1217347.

Overall the book covers many facets of search engine marketing—going beyond Google and much more than just AdWords. It takes you outside of the search engine results, into content networks and on to social media (Facebook). It’s a must read for all marketers!

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About the Author: Pay-Per-Click Search Engine Marketing An Hour a Day
David Szetela is Owner and CEO of Clix Marketing and specializes in PPC advertising: Google AdWords, Yahoo! and Microsoft. Szetela’s 25+ years working for small magazine publishers, Apple Computer and Ziff-Davis Publishing has provided him a deep experience in direct response marketing. David is a frequent speaker at industry conferences like Search Engine Strategies, PPC Summit and  MarketingSherpa Summit.

Last week Google launched “Instant Search.” Instant search essentially fills in words and phrases for you as you conduct a search on Google. For example, let’s say you start to type in “goo”. Before you get further, you’ll see a list of potential queries, like “Google” and “Goo Goo Dolls” and so on.

Google’s reasoning for launching this innovation, as with pretty much everything they do, is – on its face – simple: to improve user experience by helping users find what they need faster.  For search engine marketers, however, what’s good for users is not necessarily good for PPC campaigns. Will Instant Search fundamentally change PPC forever?

As I see it, there are two big impacts from Google Instant Search that SEMs need to immediately address.

1. Instant Search increases the importance of head terms. Head terms refer to generic or very popular keywords in your account. Tail terms (or “long tail”) are the much targeted keywords with few queries. A head term example might be “mortgage” whereas a tail term would be “mortgage rates in Miami Florida for bad credit.” Because Instant Search immediately starts to suggest words as a user types, it stands to reason that this feature will result in more head term keywords and less long tail keywords.

In the example I gave above, a user who typed in “mort” might immediately see a suggested query of “mortgage rates” and decide to click on these results long before they complete a much longer query like “mortgage rates in Miami Florida . . .”

From a PPC perspective, this means that volume on head terms – and therefore the importance of showing up on these terms – will increase. Another way of thinking about this is that the head terms will be taking traffic from the tail terms. Hence, if advertisers currently making money on the tail still want to get the same volume they were previously getting, they will now need to spend more of their budget on the head terms. More advertisers bidding on fewer keywords will result in higher CPCs and more money for Google.

I believe that this is pretty consistent with Google’s existing policies. Several years ago I pondered whether keywords even mattered anymore and whether Google would one day go from a keyword-based system to a “category” based system. This move to Instant Search is consistent with that prediction. Long tail keywords cost Google money; getting as many advertisers as possible to bid on fewer keywords is very profitable!

2. Instant Search increases the importance of bidding separately for Google versus the Google Search Partners Network. Many people do not realize that when you buy ads through AdWords, your ad can essentially show up in one of three places: Google search results, the Google Display Network (content sites), or on Google search partners like AOL and Ask.com. Often, the performance on Google search and Partner search sites can be very different, as the demographics of users on these sites vary.

The advent of Google Instant Search will further change the results between Google and Partner search results. Because partners like AOL and Ask do not have Instant Search functionality, you can expect to get more results on long tail queries on Google partners than on Google. If you assume that long tail queries are more valuable (since they are more targeted) than head terms, the result may well be that the relative value of partner search results vis-à-vis Google search results will increase.

While Google doesn’t currently allow you to bid only on the Partner network, you can at least set up two campaigns with one set to Google only and one to Google plus the Partner network. You could then focus on head terms in the Google only campaign, and focus on tail terms in the Google plus Partner network campaign, and adjust bids over time to reflect differences in performance.

Keep in mind that Instant Search is only days old at this point so no one really knows how this functionality will really impact AdWords campaigns. And like many Google product launches, the initial launch is usually fundamentally different than subsequent releases. So watch your AdWords campaigns closely, watch for announcements from Google, and don’t make rash changes until the metrics suggest to do so!

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David Rodnitzky is Founder of PPC Associates, a leading SEM agency in San Francisco. To learn more about full service AdWords management from PPC Associates, contact David at david@ppcassociates.com.

Over the years, Google has been consistently adding more “bells & whistles” to their AdWords Platform, and they are continuing to show signs of becoming their own PPC Management Software Company that could be a real threat to the existing leading companies in the marketplace today. In fact, if Google was able to get widespread adoption of the management tools by marketing to advertisers that, instead of spending  extra dollars for these tools, why not just use Google’s free tools and take that money and put it back into their monthly ad spend.

The movement by Google to offer similar PPC optimization tools for Free as compared to other companies such as Acquisio, ClickEquations , and others, where the advertiser has to pay, makes it a pretty good investment for Google and advertisers because those extra dollars would go back into advertising, or, in other words, Google’s Pocket. With that said, there are many questions that come to mind:

• How good is Google compared to those other PPC Management Companies who, not only have a loyal following, but also have familiarity with their products?
• Will the Advertiser see a higher Return on Investment using Google’s Tools?
• Will it force the 3^rd party companies to lower their rates to compete with Google?

Of all of the tools that Google is rolling out to their advertisers, there is one in particular which struck a cord with me and hinted on the fact that this maybe Google’s next frontier. For example, their new automatic bidding tool called Enhanced CPC is designed to increase ROI on an advertiser’s Max CPC campaign. Many PPC Marketers used to rely on this automation from third party companies so  time could be better spent on more important things.

Furthermore, another interesting point to note is the marketing language that Google is using to promote the tool. Here is a snippet from Google “Enhanced CPC can be thought of as an ‘‘ROI turbocharge” setting for your existing Max CPC campaigns. Simply check a box and let the AdWords system get to work improving your ROI.”  In essence, Google is trying to inadvertently eliminate the need for 3^rd party bid management tools, or at the very least take the API integration to the 3^rd parties out of the mix. However, in their marketing language, Google appears to be more sympathetic to other outside bid management tools by mentioning their Bid Tool is compatible with third party bid management systems.  This statement, even though soft and fuzzy, does not make a lot of sense to me because it forces the advertiser to make a choice of one or the other. How can an advertiser use both at the same time?

Another interesting tool from Google is their Analyze Competition product where advertisers can see what their competition is doing. Even though this is full release mode and was first introduced back in June 2010 and then expanded to all advertisers in August 2010, it’s another sign of more competing tools to come. In the past, we had to pay for this service from other 3^rd parties to get this information. But again, the marketing messaging that Google uses to describe this service reveals more than just a nifty tool. According to Google, “For the first time, you can see how your AdWords performance compares that of other advertisers.” So it’s pretty clear that Google wants to provide every possible tool to get their advertisers to spend more money with them.

In conclusion:

No matter how we view the trend of Google pushing more and more PPC tools that were once only provided by third party companies, it provokes competition, and that can only benefit Google and the advertiser. However, it does motivate and open the door for PPC Management companies to come up with something new and exciting that Google does not already have in their arsenal. On the other hand, Google could just buy out those companies and eliminate the competition altogether. We’ll just have to wait and see.

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Greg Meyers is the President/Founder of iGESSO Internet Marketing, LLC and author the Search Marketing Blog SemGeek.com.

The goal of the new Twitter interface is to provide a richer user experience and a more robust platform to search, share, access, and explore content and information. All 160 million registered users will soon be privy to the new features which include embedded media capabilities,  easier content sharing and more accessibility. Over the coming weeks, Twitter will continue to roll out the updated version to all users through the process of random account selection.

The upgrades are significant, and overall the new interface is a step in the right direction, especially from a marketing standpoint. As Twitter becomes more of a destination site and offers more than just ‘tweeting’,  it stands to provide ample ways for marketers to reach more targeted customers in real-time.

According to Augie Ray, analyst for Forrester Research, “Twitter’s new web functionality is a significant evolution that promises to attract more visits to Twitter.com, improve Twitterers’ interactions with content and each other, and ease adoption for Twitter newbies.”

The numbers speak for themselves!  In August Twitter generated nearly 3 billion tweets, which was up 33% from May. According to WebProNews, an average of 85 million tweets were posted on Twitter each day in August.  Now, with Twitter’s improved usability, marketers should take advantage of the increased customer engagement they can gain.

Twitter has now integrated features previously only available from third party vendors. This should ultimately help Twitter win back the 20% of users who have turned to third party tools such as Tweetdeck, Seesmic  etc. The new features go beyond just tweeting, as CEO Evan Williams suggests the site can be used as an exploring tool–and the new interface does just that. Not only is it more user friendly, it provides improved resources to access information and opens the doors to increase marketing outreach.

Here’s A Glance at the Twitter Redesign Impacts on Search Capabilities:

• Prominently displayed Search box is at the top of the page
• Unlimited scrolling option on search results
• Additional filtering features: Tweets with links and Tweets Near You
• Save this Search option is more visible
• Enhanced search features for retweets

Twitter’s Redesign Improvement Highlights:

1. New Interface Design: The infinite scroll and new architecture is more user friendly and allows for faster ways to view more related information. In the top navigation, you can easily access your timeline, mentions, retweets, searches and lists. The tweet stream on the left remains the same, however, when one clicks on a tweet, the right side populates with more detailed content.
2. Embedded Media/Photos/Videos: You can easily embed and view photos, watch live video and more within your Twitter account (offered by Twitter media partners: DailyBooth, Etsy, Flickr, Justin.TV, Kickstarter, Kiva, USTREAM, Vimeo, yfrog, YouTube and more). Media is displayed on the right side.
3. Additional Pane for Related Content: It’s easier to view more detailed insight on information related to tweets – see author or subject info, replies, other Tweets and a map for geo-tagged Tweets. You can now use the new pad/pen icon (overlay box) to tweet and not lose your place in Twitter. If a tweet links to a product on an e-commerce site partnering with Twitter, you can view the product.
4. Mini Profile View: You can get fast access to user account details without off-page navigation including bio information and Tweets.

The verdict will remain open until the roll out is complete, but it seems to be a step in the right direction. We will keep watch and report back with any findings at the end of the transition.

Let us know what you think of the new Twitter interface. Feel free to share your thoughts on the features that you like or dislike in the comments.